Helpdesk...are they for real !!!

We realize in our office that around half an hour back all our systems (corporate email, corporate intranet, internal systems) are down. Our office manager ask me to go into and check the server - I am not going into into the Indian stereotype launch here - but i go into the server room and check on the diagnostics (usual crap of ping our servers and realize we are OK but our corporate office is down). We dutifully call our corporate office and here is where the fun begins

Uber: Just want to check if we have a system wide shutdown
IT : Yes we do.
Uber: It would be good if you could have called the office manger at each office and informed this
(we have around 10 offices, but they can do something call mass phone message. They do it all the time for things like not talking mandatory classes like sexual harassment)
IT - We sent an email informing we have a system problem
Uber - I did not get it (just to hear back their response)
IT - That is because the email is down too.

Wonder if communication is a required course in college anymore...